This Privacy Notice explains how we at a The Reading Rooms, bed and breakfast use any personal information we collect about you.
What information we collect about you:
When you make a booking with us we collect the names of all the guests who will be staying, the Home address, billing address, email address and telephone number of the person making the booking. We also take a debit or credit card number and process the deposit equal to the first night of your stay and balance payment via a secure payment system with the payment processing company, Stripe.
How we use the information we hold on you:
We use your home or billing address as part of the card payment processing to validate the card.
We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay and a reminder email a few days before your booking.
After your stay, you may receive an automatic email from our booking system asking you to fill in a feedback form, checking everything was ok with your stay and offering you ways to stay in contact with us by social media or email if you choose to do so.
We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.
How is your data stored:
All of the personal and debit/credit card data you supply, as part of the booking process, is stored securely on a third party system, Inn Style (Staylists Limited, a company registered in England and Wales. Company Registration number: 08425366). The secure card processing company, Stripe process your payments to us. The Inn Style privacy statement is here: https://www.innstyle.co.uk/privacy-policy The Stripe privacy statement is here: https://stripe.com/gb/privacy.
Neither we nor Inn Style will share your information with any third party unless there is a legal reason for doing so.
We would like to stay in touch with you to send information about the Reading Rooms bed and breakfast, any special offers we may have or local events. We send occasional emails to people on our distribution list. The distribution list is managed by the company, Wix, which is the platform we have built our website on. You may change your preferences or unsubscribe at any time or clicking the link in an email you receive from us.
Neither we nor Wix will pass your details onto any third party.
We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
For commonwealth guests:
• Name and nationality
For non commonwealth guests:
• Name, nationality, passport number, address of next destination
We will keep these forms securely. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.
Access to your information:
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at firstname.lastname@example.org
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